Terms of Use

Pokerazo is a play-money game for adults (18+). No real money is wagered, won or paid out: chips have no cash value and cannot be cashed out or exchanged.

These terms are the agreement between you and TENIKO LLC, a company based in Puerto Rico, United States (“we”, “us”), about the Pokerazo app, its game server and its website (“Pokerazo”). By creating an account or using Pokerazo you accept them and our Privacy Policy. If you do not agree, please do not use Pokerazo.

Pokerazo is a play-money game. No real money is wagered, won or paid out, and nothing in it can be turned into money. Section 2 says what that means.

1. Who may play

• You must be 18 or older and legally able to enter a contract.
• You may not use Pokerazo where the law forbids it, from a country under a U.S. government embargo or one it designates as supporting terrorism, or if you appear on a U.S. government list of prohibited or restricted parties.

2. Play money only: no real-money gambling

• Pokerazo is a game for entertainment. It offers no real-money gambling: nothing is wagered for money, and no prize, money or goods can be won. Chips are play money.
• Chips, club chips, vouchers, Table Time and shop items are virtual items with no cash value. They cannot be cashed out, redeemed, sold, bought from others or exchanged for money, goods or services, and cannot be given or transferred between accounts. Chips only pass from one player to another by winning pots at the game’s own tables.
• Vouchers and Table Time are bought with real money inside the app. Vouchers are used to play the casino (a roulette wheel and slot machines): wins pay play chips, never money, and each game shows its odds and average return. A daily limit on vouchers played applies.
• Buying vouchers or Table Time is a purchase of entertainment and features inside the game, not a wager, a deposit or an investment. Nothing bought, won or held in Pokerazo can be converted back into money.
• Betting outside Pokerazo is forbidden. Any arrangement between players to wager, pay or settle with money or anything of value for what happens at a Pokerazo table is prohibited, is no part of Pokerazo and is void as far as we are concerned. We are not a party to it, we do not hold, move or pay out money for it, and we bear no responsibility for it; where the law allows, whoever makes such an arrangement does so at their own risk and we may close their accounts.
• Practice or success at Pokerazo does not imply future success at real-money gambling.
• You get a personal, limited, revocable licence to use virtual items inside Pokerazo, as the game allows; you do not own them. We may adjust or discontinue virtual items, but we will not take away what you bought without reason.

3. Your account

• You sign in with Google, with Apple or with an email and password. Keep your details accurate, keep your account secure and tell us if someone uses it without your permission. You are responsible for what happens in it.
• An account is used on one device at a time: signing in on another device ends the session on the first.
• Your player name may not impersonate anyone, infringe a trademark or be offensive, vulgar or obscene. We may change or remove names that are.
• You can delete your account at any time (Profile → Account → Delete account); /delete-account explains what happens to your data.

4. Purchases and refunds

• Chip packs, Table Time (the hosting time a host pays their private tables with), voucher packs and other items are sold through Google Play or the App Store, at the price the store shows, and delivered to your account right after payment. The store handles the payment and its details.
• Purchases are generally non-refundable. We cannot refund purchases made through Apple or Google: ask the store through its own support channels. We may refuse or cancel an order, for example because of a pricing error or suspected fraud.
• We may change prices and packs at any time; it does not affect what you already bought. Chips, vouchers and Table Time you buy do not expire with time. Practice is always free.
• Descriptions, prices and availability of items may contain errors or be out of date; we may correct them and refuse or cancel affected orders without prior notice. A promotion, reward or event may have rules of its own, which prevail over these terms for that promotion.

5. Playing fairly

• No bots, scripts, modified or cloned apps, or any software that plays for you or helps you decide during a hand.
• No collusion (sharing cards, chip dumping, soft-playing, playing together against others), no multiple accounts and no taking two seats at a table.
• No buying, selling, trading or giving away chips, vouchers, items or accounts, and no using a club to settle games for real money.
• No cheating the game, the server or the stores’ billing, no exploiting bugs and no faking your location or device.
• No harassment, threats, hate, sexual or illegal content, spam or impersonation in names, chats or clubs.

To protect the game we may ask you to pass a check, verify your device, sit you out, block real tables for a time, remove content, or suspend or close an account that breaks these rules, without refund.

6. What you post

• You are responsible for what you write and share. You keep what is yours, and you give us a free licence to host and show it to other players, and to the club or people you send it to, as part of the game. You promise it does not break anyone’s rights or the law.
• We have zero tolerance for objectionable content and abusive users. Serious content is blocked automatically (see the Privacy Policy), and we may remove content and users.
• To report a person, a message or a club, write to soporte@pokerazo.app with the player name or public ID and what happened. We review reports and aim to act within 24 hours. A hand you share with a club or through a link can be seen by anyone who has the link.

7. Clubs and hosts

• A club is run by its host, who decides who joins and sits and may name managers. These terms apply to everyone in a club.
• A host may require players to share their location to sit (“one device per place”); players who prefer not to cannot sit at that club’s tables.
• A club’s tables and tournaments are played with club chips, which the host hands out for free and have no value. A host may not use a club to organize games for real money, charge entry or pay prizes, in or outside the app; we may close such clubs.
• Hosting uses Table Time, which the host buys. A table whose host has run out of time pauses and, if it stays unpaid, closes.

8. Our property and copyright

Pokerazo, its name, logo, art, sounds, software and everything in it belong to us or our licensors. You may use the app for your own personal, non-commercial play; you may not copy, modify, reverse engineer or resell it. If you send us ideas, we may use them freely. If you believe something in Pokerazo infringes your copyright, write to soporte@pokerazo.app with a description of the work, where it appears, your contact details and a statement that you are the owner or authorized to act; anyone who knowingly makes a false claim may be liable for the damages and costs it causes.

9. Other companies’ services and links

Pokerazo works with services of Google, Apple, Firebase, Cloudflare and others, and may link to other sites. We do not control them and are not responsible for their content, policies or practices; please read their terms, and follow those that apply to you (for example the stores’ and your mobile carrier’s).

10. If you use Pokerazo on an Apple device

• These terms are between you and us only, not Apple, and we, not Apple, are responsible for Pokerazo and its content. You must also follow Apple’s Media Services Terms and the App Store’s usage rules.
• Our licence is non-transferable and covers Apple devices you own or control, as those rules allow (including Family Sharing and volume purchasing).
• We, not Apple, are responsible for maintenance and support (Apple has no obligation to provide them), for any warranty (if Pokerazo fails to meet one, tell Apple and it will refund the purchase price; beyond that Apple has no warranty obligation) and for claims about Pokerazo, including product liability, legal or regulatory compliance, consumer protection or privacy, and intellectual property.
• Questions, complaints or claims: soporte@pokerazo.app.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you.

11. Ending

You can stop using Pokerazo at any time and delete your account. We may suspend or end your access at any time if you break these terms or the law, or if we discontinue the game. Virtual items are play money with no cash value: they are not paid out or refunded when an account ends, except as the law or the store’s rules require.

12. “As is”

Pokerazo is provided “as is” and “as available”. To the extent the law allows, we do not promise that it will be uninterrupted, error-free, virus-free or secure, and we disclaim all warranties, express or implied. Some places do not allow some disclaimers, so some of this may not apply to you.

13. Limit of liability

To the extent the law allows, we and our owners, employees, contractors and providers are not liable for indirect, incidental, special or consequential damages, or for the loss of virtual items, profits, data or goodwill, arising from your use of Pokerazo, other users’ conduct or unauthorized access. Our total liability for any claim is limited to what you paid us in the 12 months before it, or US$50 if that is more. This does not limit what the law does not allow to be limited, and your rights as a consumer under mandatory law remain.

14. Your responsibility to us

To the extent the law allows, you will defend us and our owners, employees, contractors and providers against, and compensate us for, any claim, loss, damage, fine or cost (including reasonable legal fees) that arises from your breach of these terms or the law, from what you post or share, from your misuse of Pokerazo or of another player’s account, or from any bet or arrangement for money you make around a Pokerazo game. We may take over the defence of such a claim at our own cost, and you will cooperate.

15. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Puerto Rico and applicable U.S. federal law, without regard to conflict-of-law rules. If you have a problem, write to us first with your player name and what happened: we will try to solve it within 30 days, and you agree to try that before going to court. If we cannot, disputes go to the courts of San Juan, Puerto Rico (you may also use a small-claims court where you are entitled to). To the extent the law allows, you and we each bring claims only on our own behalf, not as a plaintiff or class member in a class, consolidated or representative action, and any claim must be brought within one year of when it arose. Mandatory consumer laws of where you live still protect you, and consumers in the EU and UK may also go to the courts of their country.

16. Changes

We may change these terms or the game. We will try to give you 30 days’ notice, in the app or by email, of important changes; using Pokerazo after they apply means you accept them, and if you do not accept them you can delete your account.

17. General

These terms and the Privacy Policy are the whole agreement between us about Pokerazo. If a part is unenforceable the rest stays, and not enforcing a right is not giving it up. You may not transfer your rights under them. If the English and Spanish versions differ, the English one prevails, unless the law of where you live requires otherwise.

18. Contact

TENIKO LLC, Puerto Rico, United States. soporte@pokerazo.app.